Privacy Policy
Contents
1. Introduction
Welcome to Marketio (“Company,” “we,” “us,” or “our”). Marketio LLC is a Delaware Limited Liability Company. We operate the website marketio.net and the Marketio platform (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.
For privacy-related inquiries, contact us at: privacy@marketio.net
2. Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide when you register for an account, subscribe to our Services, fill out a contact or demo request form, or communicate with us. This may include: full name, email address, company name, job title, phone number, and billing information.
2.2 Information Collected Automatically
When you access our Services, we automatically collect device information, log data (IP address, pages visited), usage data, and cookies and similar tracking technologies.
2.3 Information from Third Parties
We may receive information from CRM platforms you connect to Marketio, LinkedIn and email providers, analytics providers (Google Analytics), and payment processors (Stripe).
2.4 Prospect Data Processed on Your Behalf
As a data processor, Marketio may process personal data about third-party individuals (prospects) on behalf of our customers. Customers are the data controllers for such data. We process this data strictly in accordance with our Terms of Service and applicable Data Processing Agreements.
3. How We Use Your Information
We use the information we collect to: provide and maintain the Services; process transactions and manage subscriptions; send administrative and marketing communications; improve and personalise the Services; detect and prevent fraud; comply with legal obligations; and respond to your enquiries.
4. Legal Basis for Processing (EEA/UK Users)
If you are located in the EEA or UK, we process your personal data on the following legal bases:
- Performance of a contract: To provide the Services you subscribed to
- Legitimate interests: To improve our Services and prevent fraud
- Consent: Where you have explicitly opted in
- Legal obligation: Where required by law
5. How We Share Your Information
We do not sell your personal information. We may share it with:
- Service Providers: AWS (hosting), Stripe (payments), Anthropic (AI processing), analytics platforms. These providers are contractually obligated to protect your data.
- Business Transfers: In connection with a merger or acquisition, with prior notice.
- Legal Requirements: Where required by law or to protect rights and safety.
6. Data Retention
- Account data: Duration of subscription plus 2 years
- Billing records: 7 years (financial regulations)
- Support communications: 3 years
- Marketing data: Until you unsubscribe or withdraw consent
You may request deletion at any time by emailing privacy@marketio.net.
7. Cookies and Tracking
We use essential, analytics, and marketing cookies. You can manage your preferences at any time via our Cookie Preferences centre. See our Cookie Policy for full details.
8. Data Security
We implement commercially reasonable security measures including encryption of data in transit (TLS/SSL) and at rest, access controls, multi-factor authentication, and regular security assessments. See our Security page for full details.
9. International Data Transfers
Marketio operates globally and may transfer your data to the United States and other countries. We ensure transfers comply with applicable data protection laws, including through Standard Contractual Clauses (SCCs) where applicable.
10. Your Rights
Depending on your jurisdiction, you may have the right to: access, correct, delete, or port your data; restrict or object to processing; and withdraw consent. To exercise these rights, contact privacy@marketio.net. We will respond within 30 days.
11. Children's Privacy
Our Services are not directed to individuals under 16. We do not knowingly collect data from children. If you believe a child has provided us with data, contact privacy@marketio.net.
12. Contact Us
Marketio LLC (Delaware Limited Liability Company)
Email: privacy@marketio.net
Website: marketio.net